What if my venue isn't confirmed yet?
Book anyway. Plenty of couples reserve us before the venue is signed, and we only need your final location and access details before your event. If the terrain turns out not to work — deep sand, a sloped lawn, no viable load-in path — we'll tell you straight away and refund everything except the retainer.
How do the 8 hours get counted?
The clock starts when setup is finished and the booth is live, not when our van pulls in. Load-in and teardown are ours, not yours. If the evening runs long, additional hours are $70 each and can be added on the night.
Can it go outside? This is Florida.
Yes, and most of our bookings are at least partly outdoors. Outdoor placement is $150, which covers anchoring, weighting and UV-protected florals. We need firm level ground — no loose sand, no sloped grass, sprinklers off in the placement zone. In active lightning, sustained winds over 20 mph or standing water we'll relocate the booth indoors, or hold it, at our discretion.
Do guests need to be told what to do?
A phone in a room full of people is fairly self-explanatory, and we bring signage with your names on it. But the real answer is that one of us is there. An attended booth reliably collects two to three times as many messages, because somebody is warmly walking people over rather than waiting for them to wander past. That's included.
Does the booth need power or wifi?
The handset runs on its own battery for a full day, so your messages are never dependent on the venue. The Marlowe's interior lighting needs a grounded outlet within 25 feet, or we can bring a silent battery pack.
What actually arrives after the event?
A private gallery link with every message as an individual timestamped file, one continuous track of the whole night, and a download of the lot. Add a USB in a keepsake box for safekeeping. Delivered within a week, or 72 hours if you've added rush.
What happens between booking and the day itself?
You get your own portal the moment you book. It shows one thing at a time, in order — a short questionnaire about your event, venue details, your greeting recording, and your balance 21 days before the event. Nothing is asked of you before it's relevant, and everything else is ours: delivery, styling, your venue's insurance certificate, teardown.
How long do we have to download our messages?
Your gallery stays open for 60 days after the event, which is plenty of time to listen and download the archive to somewhere permanent. After that we take it offline — we'd rather not be the only place your grandmother's voice lives. If you miss the window, write to us; we keep a backup and can put it back up.
Are you insured?
Yes — we carry general liability and can issue your venue a certificate naming them as additional insured, usually within a day of you asking.