Privacy Policy

This Privacy Policy explains how Ring & Bloom, operated by Skwadlink LLC ("Ring & Bloom," "we," "us," or "our"), collects, uses, and protects information when you visit our website, use our client portal, or book our audio guestbook services.

1. Information we collect

Information you give us

• Contact and account details: your name, email address, phone number, and login details.
• Event details: event date, times, venue name and address, booth and styling choices, and any notes you share with us.
• Payment information: payments are handled by our third-party payment processor. We receive confirmation of payment and limited details (such as the last four digits of your card), but we do not store your full card number.
• Your greeting: the audio greeting you record in your browser for your guests to hear.
• Messages you send us: emails, forms, and other messages.

Information collected at your event

• Guest voice messages: recordings left by guests who choose to lift the handset and speak. These may include guests' voices, names, and anything they choose to say.
• Photos: only if you give us permission through our media release.

Information collected automatically

When you use our website, we may collect basic technical information such as browser type, device type, pages visited, and approximate location based on IP address. We use cookies and similar technologies that are needed for the site and client portal to work (for example, keeping you signed in), and may use basic analytics to understand how the site is used.

2. How we use information

We use information to:

• Reserve, prepare for, and deliver your booking.
• Process payments and send receipts, reminders, and booking updates.
• Play your greeting at your event, and process and deliver guest messages to your private gallery.
• Respond to your questions and provide support.
• Improve our website and services.
• Use event photos in our marketing, only if you have given permission.
• Meet legal, tax, and accounting obligations and protect against fraud or misuse.

We do not sell your personal information, and we do not use your guests' voice messages in our marketing without your separate written permission.

3. Guest voice messages

Guest messages are stored in a private gallery that only you, anyone you choose to share it with, and authorized Ring & Bloom staff can access. Our staff access recordings only as needed to clean up audio, add timestamps, deliver your gallery, and provide support.

As the host, you decide how the messages are used and shared after delivery. If a guest would like a message removed, they can contact you, or contact us and we will work with you on the request.

4. How we share information

We share information only as needed with:

• Service providers who help us run the business, such as our payment processor, website and database hosting providers, and email providers. They may use the information only to provide services to us.
• Your venue or event planner, when needed to coordinate delivery, setup, and teardown.
• Legal and safety reasons, when required by law or to protect the rights, property, or safety of Ring & Bloom, our clients, or others.
• Business transfers, if our business is reorganized, sold, or merged, in which case information may be transferred as part of that transaction.

5. How long we keep information

• Guest messages and greetings: kept in your gallery for 60 days after delivery. After that, we may delete them. We recommend downloading your messages for safekeeping.
• Booking and payment records: kept as long as needed for tax, accounting, and legal purposes.
• Account information: kept while your account is active, or until you ask us to delete it, unless we need to keep it for legal reasons.

Deleting your account. You can delete your account from your client portal. While a booking is still ahead of you, or after your event while your recordings are being prepared, your account can't be deleted yet, because your recordings and messages will be delivered to your portal and deleting it would leave them nowhere to go. Once your gallery has been delivered, deleting your account removes your gallery and every recording immediately, so please download them first. Once your gallery has closed and nothing is owed, we remove your sign-in, profile and personal details. In every case, we keep your booking, payment, tax and signed-terms records, as the law requires.

6. How we protect information

We use reasonable technical and organizational safeguards, including secure connections, access controls, and restricted staff access, to protect your information. No system is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You can:

• View and update your account and event details in your client portal.
• Ask us for a copy of the personal information we hold about you.
• Ask us to correct or delete your information, including deleting your account from your portal, subject to the records we must keep by law.
• Download your guest messages at any time while your gallery is available.
• Withdraw your photo permission for future use by contacting us.
• Unsubscribe from marketing emails using the link in any such email. We will still send messages about your booking.

To make a request, contact us at the email below. We may need to confirm your identity before acting on your request.

8. Children

Our website and booking services are not directed to children under 13, and we do not knowingly collect personal information from them through the website. Guests of any age may leave messages at events; the host is responsible for those events and the guests who attend.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it last changed. If we make significant changes, we will let clients know by email or through the client portal.

10. Contact us

Questions or requests about your privacy? Contact us at hello@ringandbloom.com.